Return Policy

When you receive your item, you must check it as soon as possible following receipt and always before use.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Please note that we can only refund the postage costs for returning an item where:
we sent you the wrong item, or the item is damaged or faulty;

Please obtain a proof of postage from the Post Office when you send your item to us.

Wrong item received

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.

If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

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