Terms & Conditions
Who we are and how to contact us
The Sites (Stores and Website) are operated by IL GUSTO Spirits Ltd.
How we collect your personal information
Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience.
The types of information we collect
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting IL GUSTO news.
How can I unsubscribe from marketing communications?
At IL GUSTO we like to get to know our customers. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and informing you about special events or exciting IL GUSTO news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.
Why we collect your personal information and how we use it
We would be sad to say goodbye, but if at any point you do not wish to hear from us there are a number of ways you can unsubscribe.
You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication
Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.
Alternatively, you can contact our customer services by calling +44 (0) 1494 448 242 Monday to Friday: 9am-6pm or by using our online form: http://www.ilgusto.uk.com/contact.php
IL GUSTO is committed to being responsive to our customers' needs. If you have any comments or suggestions please e-mail us at firstname.lastname@example.org. Customer support - call 0870 750 0962 Mon-Fri Normal BT standard rates apply.
1. DEFINITIONS -In this Agreement the following terms have the following meanings:-
1.1. "Data Protection Legislation” means the applicable data protection laws in force from time to time including Data Protection Act 1998, the General Data Protection Regulation 2016/679/EU, and all applicable laws and regulations relating to the processing of Personal Data and Privacy from time to time, including where applicable the guidance and codes of practice issued by the Information Commissioner.
1.2. "EU-US Privacy Shield” is a framework for adherence to European Union data protection laws for companies that deal with the private data of E.U. citizens that is transferred to the United States.
1.3. "You/Your" means the sole trader, partnership or company who wishes to use the website on the terms of this Agreement.
1.4. "Your Data” means the data inputted by you or on your behalf for the purpose of using the website or facilitating your use of the website or data retrieved by you or on your behalf through the website.
1.5. "Hosted Cloud Location” customers within the EEA will be within the United Kingdom, customers outside of the EEA will either be in United States of America or United Kingdom.
1.6. "Hosted Cloud Provider” customers within the EEA will be within Azure United Kingdom, customers outside of the EEA will be within the same data centre that we designate meeting our requirements in the United States of America or United Kingdom.
2. USE OF THE APPLICATION-
2.1. You shall keep your user access information secure and confidential. You shall ensure that anyone that uses the website through your user access does so in accordance with this Agreement. You shall be solely responsible for any third party using the website through your user access that fails to comply with this Agreement.
2.2. You shall not:
2.2.1. attempt in any way to circumvent or otherwise interfere with any security precautions, procedural controls, or other measures related to or incorporated into the website (and the software used in support thereof) or attempt to gain unauthorised access to the website (and the software used in support thereof) or its related information technology systems or networks;
2.2.2. send spam or otherwise duplicative or unsolicited messages in violation of applicable laws;
send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer, transmit or distribute any portion of the website (and the software used in support thereof).
2.3. You shall:
2.3.1. prevent unauthorised access to, or use of, the Application, and notify us promptly of any such unauthorised use; and
2.3.2. comply with all applicable laws and regulations with respect to your activities under the Agreement.
3. YOUR DATA-
3.1. As between lL GUSTO and you, you shall own all right, title and interest in and to Your Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of Your Data.
3.2. IL GUSTO may access your user accounts, including Your Data, for the purposes of providing the website and performing its obligations under the Agreement. You grant to IL GUSTO the non-exclusive right to use, copy, store, transmit and display Your Data to the extent necessary to provide the website and to perform its obligations under the Agreement.
3.3. IL GUSTO will use reasonable endeavours to archive Your Data on a regular basis and to retain it . In the event of any loss or damage to Your Data, your sole and exclusive remedy shall be for IL GUSTO to use reasonable endeavours to restore such lost or damaged data from the latest back-up of such data maintained by IL GUSTO in accordance with its archiving procedures. IL GUSTO shall not be responsible for any loss, destruction, alteration or disclosure of Your Data caused by any third party (except for third parties authorised to act on behalf of IL GUSTO).
4. DATA PROTECTION AND SECURITY-
4.1. To the extent that IL GUSTO processes any "Personal Data” on your behalf when performing its obligations under the Agreement, you and IL GUSTO record the intention that you shall be the "Data Controller” and IL GUSTO shall be the "Data Processor” (in each case as defined in the Data Protection Legislation) and in any such case where required by the Data Protection Legislation:
4.2. You and IL GUSTO shall comply at all times with the Data Protection Legislation and shall not do anything to put the other party in breach of its obligations under the Data Protection Legislation.
4.3. IL GUSTO shall maintain, in accordance with the Data Protection Legislation, written records of all categories of processing activities carried out on your behalf.
4.4. IL GUSTO shall, in accordance with the Data Protection Legislation, make available to you such information as is reasonably necessary to demonstrate its compliance with the obligations of Data Processors under the Data Protection Legislation.
Shipping And Handling-IL GUSTO delivers to the UK, All prices for delivery are automatically calculated and added to the total at the 'checkout'. All orders are processed within 24 hours, Monday-Friday. At all times orders placed after 12 noon will be dealt with on the following working day. Orders placed on Fridays (after 12noon) and weekend are processed on Monday. Shipments within the U.K. should arrive within 3-5 working days (delays are occasionally inevitable due to unforeseen factors). Some delivery options are limited to certain counties and weights.
Delivery Terms-We are sending your goods by courier. Standard courier deliveries are usually made between 9am and 5pm. all deliveries must be signed for. if you are out when the courier arrives, the courier will leave a card with a contact number for you to call. two attempts will be made to deliver the goods. IL GUSTO will not take responsibility to deliver the goods after these two attempts. Arrangements for collection need to be made with the local depot of the courier
Payments-We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund your money. This applies only to goods that have not already been shipped or picked up by the customer.
Disclaimer-Neither we, nor our affiliates, officers, directors, employees, agents, third-party content providers, sponsors, licensors or associates warrant that the site will meet your requirements, be free of interruption or make any warranty as to the results that may be obtained from the use of the site. We explicitly disclaim any responsibility for the accuracy, content or availability of advice, information, content, service, materials or merchandise provided through the site. Further, no oral or written information or advice provided through the site shall create a warranty. We encourage use of discretion when using the Internet whether using our or anyone else's service. We cannot be held accountable for the accuracy, copyright compliance, legality or decency of information contained in and materials, products, services and advice provided by third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.
Refund Policy-We offer a refund policy however please be aware that once an order has been place there will be a handling charge of ?10 deducted for any ammendments to the order. We do not accept any liability from the shipping company for any damages incured in transit. However we will excahnge damaged products if we feel that the fault warrants an exchange.Only products that have not been used and are still packaged will be exchanged.
Website Content-All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the purpose of placing an order with us or other personal uses. The materials on our website may not be used for any commerical reasons without our advanced permission.
Other-We won't sell alcohol to anyone who is not 18 years old or over. Sorry but that is the law. By placing an order you confirm that you and the receiver are at least 18 years old. However, we can send oil and vinegar to people of all ages providing that you the purchaser are over 18.